Canary Wharf Storage Terms and Conditions

These Canarywharf Storage terms and conditions set out the basis on which our self-storage services are provided in the United Kingdom. By making a booking, accessing a storage unit, or otherwise using our services, you agree to be bound by these terms. Please read them carefully before entering into any storage agreement, as they explain the booking process, payments, cancellations, liability, waste handling, and the law that applies to our service.

In these terms, references to we, us, and our mean Canarywharf Storage. References to you and your mean the customer, account holder, or any person authorised to act on the customer’s behalf. These storage service terms apply to all units, rooms, lockers, and associated services that we make available, whether booked online, by phone, or in person.

The agreement between you and us begins when we confirm your reservation or activate your account for a storage unit. This confirmation may be issued after we receive the required information, accept payment, and verify that the requested unit is available. We may refuse or cancel a booking if we reasonably believe that the service would be used in a way that breaches these terms, creates safety concerns, or involves prohibited goods.

1. Booking Process

To make a booking for Canary Wharf storage, you must provide accurate, current, and complete information, including your name, address, contact details, and any identification we reasonably require. We may request proof of identity or address before confirming access to a unit. If you book on behalf of another person or business, you confirm that you are authorised to do so and that all information supplied is correct.

Our booking process may include selecting a unit size, agreeing the start date, reviewing the service rate, and confirming any optional features such as insurance or admin services. A reservation does not guarantee availability unless and until we have confirmed it in writing or by electronic message. We may change the assigned unit before the start date if a comparable or better unit is available and the change is necessary for operational reasons.

Bookings are made subject to these storage terms and conditions and any additional rules displayed on site or notified to you in writing. You must ensure that the storage unit is suitable for your intended use. We do not provide professional advice on capacity, packing, or asset protection, and it remains your responsibility to choose an appropriate storage solution for your items.

2. Access and Use of the Storage Unit

You may use the storage unit only for lawful storage purposes and only for items that are permitted under these terms. The unit must not be used as living accommodation, a place of business open to the public, or for any activity that may inconvenience others. You must not sublet, assign, or share the unit without our prior written consent.

You are responsible for keeping the unit locked and secure, for safeguarding your access code, key, or padlock, and for ensuring that only authorised persons enter the premises. We may suspend access if we reasonably believe there is a risk to safety, security, or compliance with these terms. Any person using the site on your behalf is deemed to be acting under your authority.

Prohibited items and conduct

You must not store illegal, dangerous, stolen, counterfeit, or hazardous items. Examples include explosives, firearms, chemicals that require special licences, perishable food, animals, waste requiring special treatment, and items that may attract pests or create fire risk. We may inspect the contents of a unit in accordance with law, these terms, or where we reasonably suspect a breach. If prohibited goods are discovered, we may take steps to secure, remove, report, or dispose of them as permitted by law.

The customer must keep the contents of the unit properly packaged, labelled where appropriate, and protected against damage caused by poor packing, leaking containers, vermin, condensation, or unsuitable storage conditions. While we take reasonable care of the facility, the responsibility for the condition and compatibility of stored items remains with you. You should check your goods periodically and remove any items that are no longer required.

We may set reasonable rules about access hours, vehicle movement, loading, and use of shared areas. You must comply with all security procedures and any instructions given by our staff, provided those instructions are lawful and consistent with these terms. If you breach site rules, we may withdraw access until the issue is remedied.

3. Payments and Charges

All fees for Canarywharf Storage are payable in advance unless we agree otherwise in writing. Charges may include rent for the storage unit, administration fees, replacement key or lock charges, cleaning fees, late payment charges, insurance contributions if applicable, and any other charges clearly identified at the time of booking or later notified to you in accordance with these terms. We may vary our prices from time to time, but any change will be applied in line with your agreement and any required notice period.

Payment must be made by the methods we accept from time to time, such as card payment, bank transfer, or direct debit, subject to any verification we require. If a payment fails or is reversed, you remain responsible for the outstanding amount and any reasonable recovery costs we incur. We may refuse continued access to the storage facility while any due sums remain unpaid.

You are responsible for ensuring that your payment details are current and that sufficient funds are available on the due date. If you pay by a recurring method, you authorise us to collect charges due under the agreement until it ends. Any discount, promotion, or introductory rate applies only for the stated period and may be withdrawn if you do not comply with these terms.

4. Late Payment and Default

If payment is not received when due, we may charge interest and/or a reasonable administration fee to the extent permitted by law and as set out in your agreement. We may also suspend access to the unit, limit entry, or take steps to recover sums owed. Continued non-payment may result in termination of the booking and sale or disposal of goods where permitted by law and after any required notice.

Any costs we incur in enforcing our rights, including storage, removal, professional cleaning, disposal, insurance claims handling, and debt recovery costs, may be added to your account where lawful. We will act reasonably and in accordance with statutory requirements before taking enforcement action. You remain liable for any shortfall if the proceeds from sale or disposal do not cover what you owe.

5. Cancellations and Ending the Agreement

You may cancel a booking before the start date in accordance with the cancellation policy shown at the time of booking or stated in your contract. If you cancel after the agreement has started, you may be required to give notice and pay charges up to the end of the notice period. Any prepaid fees may be refundable only to the extent stated in the booking terms or required by law.

We may cancel or end the agreement immediately, or on notice, if you breach these terms, fail to pay sums due, provide false information, use the unit unlawfully, or create a health, safety, or security risk. We may also terminate the agreement if we are unable to continue providing the service for operational or legal reasons. On termination, you must remove all items promptly and leave the unit clean and empty.

Where you fail to collect your goods by the end of the agreement, we may continue charging storage or take lawful steps to recover, move, or dispose of the goods after giving the notices required by law. Any items left behind after the agreement ends may be treated as abandoned if allowed by law and by the terms of the contract. We reserve the right to dispose of abandoned goods in a commercially reasonable manner.

Termination does not affect any rights or liabilities that have already accrued. For example, if you owe charges, have caused loss, or have breached the waste rules, those obligations survive the end of the agreement. You must return any keys, access devices, or security items immediately when the booking ends, and you will be liable for reasonable replacement costs if they are not returned.

6. Liability, Insurance, and Risk

We will exercise reasonable care and skill in providing the storage service, but we do not accept liability for loss or damage to goods unless caused by our negligence or another liability that cannot be excluded under law. You acknowledge that storage involves ordinary risks, including damp, temperature variation, movement of goods, and risks arising from packaging, packing, or the nature of the items themselves.

You remain responsible for insuring your own property while it is stored. Any insurance we offer or arrange, if applicable, is subject to its own terms, exclusions, and limits. You should check whether your household, business, or specialist insurance covers items in storage and obtain additional cover where necessary. We do not verify the value of your goods unless expressly agreed in writing.

To the fullest extent allowed by law, we will not be liable for indirect or consequential losses, including loss of profit, loss of business, loss of opportunity, or loss of goodwill. Nothing in these Canary Wharf self-storage terms limits our liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be limited or excluded.

7. Waste Regulations and Environmental Responsibilities

You must not leave waste, rubbish, packing materials, electronic waste, furniture, liquids, or unwanted goods in communal areas, loading bays, or outside the unit unless we have expressly agreed to remove them. Any waste created by your use of the storage unit must be handled in accordance with applicable UK waste laws and environmental requirements. You are responsible for arranging lawful disposal of your own items, packaging, and unwanted materials.

We may charge for the removal, segregation, storage, cleaning, or disposal of waste left by you or your agents. Where items contain substances or materials that are regulated, hazardous, or environmentally sensitive, you must ensure they are dealt with by authorised carriers or facilities. You must not dispose of waste in a way that could cause pollution, nuisance, infestation, or a breach of local or national environmental rules.

If we reasonably believe that abandoned items, waste, or contaminated materials have been left in breach of these terms, we may take whatever steps are reasonably necessary to secure the area, dispose of the items lawfully, and recover our costs from you. This may include engaging specialist contractors where appropriate. You agree to indemnify us against liabilities arising from your failure to comply with waste or environmental obligations.

8. Your Responsibilities and Indemnity: You agree to keep the storage unit in good condition and to notify us promptly if you become aware of damage, leakage, infestation, or any condition that may affect the premises or other customers. You must not carry out repairs, alterations, or installations in the unit unless we give written permission. You are responsible for ensuring your goods are suitable for storage and for removing any items that are fragile, perishable, or otherwise unsuitable.

You agree to indemnify and keep indemnified Canarywharf Storage against losses, claims, damages, costs, and expenses arising from your breach of these terms, your unlawful acts, your negligence, or the acts of anyone authorised by you. This includes claims made by third parties if they are connected to your use of the storage service. The indemnity does not apply to the extent that a claim is caused by our own negligence or unlawful conduct.

9. Force Majeure and Service Changes

We are not responsible for failure or delay in performing our obligations where the failure is caused by events beyond our reasonable control, including fire, flood, severe weather, utility failure, industrial action, epidemic restrictions, government action, or other unexpected disruptions. Where such an event occurs, we may temporarily suspend access, change operating arrangements, or make reasonable adjustments to the service.

We may update these service terms from time to time to reflect operational, legal, or regulatory changes. The version in force at the time of your booking will apply unless a later change is required by law or is made on notice and does not materially disadvantage you. Continued use of the storage service after a change takes effect constitutes acceptance of the updated terms.

10. Governing Law and Jurisdiction

These terms are governed by the laws of England and Wales. Any dispute arising out of or in connection with the storage agreement, including any non-contractual dispute or claim, shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where applicable law gives you the right to bring proceedings elsewhere.

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force. No failure or delay by us in exercising any right under these terms shall operate as a waiver of that right. These provisions are intended to create a fair and practical framework for the use of self storage Canary Wharf services while protecting both customer and provider interests.