Storage Canary Wharf Terms and Conditions
These Terms and Conditions set out the basis on which Storage Canary Wharf provides storage, removal, collection, delivery, packing, and related services within the United Kingdom. By making a booking, using our services, or accessing our facilities, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order or arranging any work.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 Customer means the person, firm, or company who requests or uses our services.
1.2 Company means Storage Canary Wharf, the provider of the storage and removal services.
1.3 Services means any storage, self-storage, removal, packing, loading, unloading, collection, delivery, handling, or related services provided by the Company.
1.4 Premises means any storage unit, warehouse, vehicle, or other property used by the Company to provide the Services.
1.5 Goods means the items that are the subject of the Services, including those collected, stored, packed, transported, or otherwise handled by the Company.
1.6 Contract means the agreement between the Customer and the Company for the provision of Services, incorporating these Terms and Conditions.
2. Scope of Services
2.1 The Company provides storage and removal services to private individuals, landlords, tenants, and business customers throughout the UK.
2.2 The precise scope of the Services will be set out in the quotation, booking confirmation, or written correspondence provided to the Customer. Any additional services requested after the initial booking may incur further charges.
2.3 The Company reserves the right to refuse any work that, in its reasonable opinion, is unsafe, unlawful, or impractical, or involves prohibited or unsuitable Goods.
3. Booking Process
3.1 Enquiries may be made by the Customer through the Companys website or other approved channels. A booking is not confirmed until the Customer has received written confirmation from the Company.
3.2 When requesting a quotation, the Customer must provide accurate and complete information, including but not limited to:
a. The addresses for collection and delivery, if applicable.
b. Access details and any restrictions at all relevant locations.
c. The nature, quantity, and approximate value of the Goods.
d. Any items that are fragile, heavy, bulky, or require special handling.
3.3 Quotations are based on the information supplied by the Customer and are valid for the period stated on the quotation. If no period is stated, quotations are valid for 30 days from the date of issue.
3.4 The Company may revise or withdraw a quotation if the Customer provides inaccurate or incomplete information, if there are significant changes to the requested Services, or if there is a material change in costs beyond the Companys control.
3.5 A binding Contract is formed when the Customer accepts the quotation or booking proposal and the Company confirms acceptance in writing. The Customer is responsible for checking that all details in the confirmation are correct and must notify the Company of any errors promptly.
4. Payments and Charges
4.1 All prices and charges are stated in pounds sterling and are exclusive of any applicable taxes, which will be added at the prevailing rate where required by law.
4.2 Unless otherwise agreed in writing, payment terms are as follows:
a. For removal and collection or delivery services: full payment is due in advance of the scheduled service date.
b. For ongoing storage services: payment is due in advance for each storage period, which may be monthly or as otherwise specified by the Company.
4.3 The Company reserves the right to require a deposit at the time of booking. Any deposit terms will be stated in the quotation or booking confirmation.
4.4 If the Customer fails to make any payment on the due date, the Company may:
a. Charge interest on overdue sums at the statutory rate or a reasonable commercial rate, accruing daily until payment is made in full.
b. Suspend or withhold the provision of any Services, including restricting access to stored Goods, until all outstanding sums are paid.
c. Recover any reasonable costs and expenses incurred in collecting late payments.
4.5 The Customer authorises the Company to apply payments received first to the oldest outstanding invoices, fees, or charges.
4.6 If storage charges or other sums remain unpaid for more than 90 days, the Company may, after giving reasonable notice, exercise a lien over the Goods and may sell or otherwise dispose of all or part of the Goods to recover outstanding amounts and associated costs. Any surplus funds remaining after deduction of the Companys costs will be held for the Customer.
5. Cancellations, Postponements and Refunds
5.1 The Customer may cancel or postpone a booked Service by giving written notice to the Company.
5.2 Where the Customer cancels or postpones a removal or collection service, the following charges may apply unless otherwise agreed in writing:
a. More than 7 days before the scheduled date: any pre-paid charges will be refunded, less any reasonable administrative costs.
b. Between 3 and 7 days before the scheduled date: up to 50 percent of the quoted service charge may be payable.
c. Less than 3 days before the scheduled date or on the day of service: up to 100 percent of the quoted service charge may be payable.
5.3 For ongoing storage services, the Customer must provide any notice to terminate as specified in the storage agreement or booking confirmation. If no period is specified, a minimum of 14 days written notice is required. Storage fees will be payable until the end of the notice period.
5.4 If the Company has to cancel or significantly change the Services due to circumstances beyond its reasonable control, the Customer will be entitled to a refund of any pre-paid charges for services not provided. The Company will not be liable for any indirect or consequential losses arising from such cancellation or changes.
6. Customer Obligations
6.1 The Customer is responsible for:
a. Ensuring that the Goods are properly packed and suitable for transport and storage, unless packing services have been specifically included in the Contract.
b. Providing safe, adequate, and lawful access to all premises relevant to the Services.
c. Complying with all applicable laws and regulations, including waste regulations and restrictions on prohibited items.
d. Obtaining and maintaining all necessary permissions, licenses, or consents for collection, storage, and delivery of the Goods.
6.2 The Customer must not store or request the transport of any prohibited items, including but not limited to:
a. Explosives, flammable or hazardous substances, or compressed gases.
b. Illegal goods, stolen property, or items obtained unlawfully.
c. Perishable goods, live animals, or plants that may decay or cause contamination.
d. Cash, securities, high value jewellery, or items of exceptional value unless expressly agreed in writing with the Company and appropriately insured by the Customer.
6.3 If the Customer fails to comply with these obligations, the Company may refuse to handle, store, or transport the affected Goods and may charge any additional costs reasonably incurred as a result.
7. Company Responsibilities and Limitations
7.1 The Company will exercise reasonable care and skill in providing the Services and will handle the Goods in a professional manner consistent with industry standards.
7.2 The Company does not guarantee that storage conditions are suitable for all types of Goods. Certain items may be susceptible to changes in temperature, humidity, or other environmental conditions. The Customer is responsible for determining whether the Premises are appropriate for their Goods and for arranging any additional protection or insurance if required.
7.3 Time for performance of the Services is not of the essence unless expressly agreed in writing. While the Company will make reasonable efforts to meet any agreed dates and times, it cannot accept liability for delays caused by traffic, weather, access issues, third parties, or other circumstances beyond its reasonable control.
8. Liability and Insurance
8.1 The Companys liability for loss of or damage to Goods arising from its negligence or breach of Contract is limited to a reasonable amount per consignment or per storage unit, as specified in the quotation or storage agreement, unless a higher level of cover is agreed and additional charges are paid.
8.2 The Company will not be liable for loss or damage arising from:
a. The inherent nature or defect of the Goods.
b. Inadequate or defective packing by the Customer or a third party not instructed by the Company.
c. Normal wear and tear, gradual deterioration, rust, or corrosion.
d. Acts or omissions of the Customer or any person acting on the Customers behalf.
e. Events beyond the Companys reasonable control, including but not limited to fire, flood, storm, strike, or other force majeure events.
8.3 The Company will not be liable for any indirect or consequential loss, including loss of profit, loss of business, loss of opportunity, or any similar losses, even if such losses were reasonably foreseeable.
8.4 The Customer is strongly advised to arrange adequate insurance for the full value of the Goods for the duration of storage and transit. Where the Company offers optional insurance or extended liability cover, the terms of that cover will be provided separately and, where accepted, will form part of the Contract.
8.5 Any claim for loss or damage must be notified to the Company in writing as soon as reasonably practicable and in any event no later than 7 days after delivery or collection of the Goods, or, in the case of storage, 7 days after the Customer becomes aware of the loss or damage. The Customer must provide reasonable evidence of the nature and value of the loss.
9. Waste, Disposal and Environmental Regulations
9.1 The Company operates in accordance with applicable UK waste and environmental regulations. The Customer must not use the Services to dispose of waste unlawfully or to evade proper waste management requirements.
9.2 If the Customer requests that items be disposed of, this will be treated as a separate service and may incur additional fees. The Company will only dispose of items using lawful methods and authorised waste facilities.
9.3 The Customer must not bring hazardous or controlled waste onto the Premises or include such waste in any consignment for removal or storage unless expressly agreed in writing and subject to compliance with all applicable regulations.
9.4 If the Company discovers prohibited items or waste during the provision of the Services, it may refuse to handle or store those items and may arrange for lawful disposal at the Customers expense. The Company will use reasonable efforts to notify the Customer, where practical, before any disposal takes place.
10. Access to Stored Goods
10.1 Access to stored Goods will be available during the Companys normal operating hours or as otherwise stated in the storage agreement.
10.2 The Company may require reasonable notice for access requests and may limit access for security, safety, or operational reasons.
10.3 The Customer must comply with all security, health, and safety procedures when visiting the Premises and must ensure that any persons accompanying them also comply with such procedures.
11. Termination
11.1 Either party may terminate the Contract for storage or ongoing services by giving the notice required under these Terms and Conditions or as otherwise specified in the storage agreement.
11.2 The Company may terminate the Contract immediately by written notice if:
a. The Customer fails to pay any sums due by the due date and does not remedy this within a reasonable period after written notice.
b. The Customer commits a serious or persistent breach of these Terms and Conditions.
c. The Company reasonably believes that the Goods or the Customers conduct present a risk to safety, security, property, or compliance with applicable law.
11.3 Upon termination, the Customer must promptly remove all Goods from the Premises and pay all outstanding charges. If the Customer fails to do so within a reasonable period, the Company may exercise its rights of lien and sale or disposal of the Goods as described in these Terms and Conditions.
12. Data Protection and Privacy
12.1 The Company will process personal data in accordance with applicable data protection laws and its privacy practices, which explain how personal information is collected, used, stored, and shared.
12.2 The Customer agrees that personal data may be used for the purposes of administering the Contract, providing the Services, handling payments, preventing fraud, and complying with legal obligations.
13. Complaints and Dispute Resolution
13.1 If the Customer is dissatisfied with any aspect of the Services, they should contact the Company as soon as reasonably practicable to allow the matter to be investigated and, where appropriate, resolved.
13.2 The Company will aim to address complaints promptly and fairly. In the event that a dispute cannot be resolved amicably, either party may pursue their legal remedies in accordance with these Terms and Conditions.
14. Governing Law and Jurisdiction
14.1 These Terms and Conditions and any Contract between the Customer and the Company shall be governed by and interpreted in accordance with the laws of England and Wales.
14.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided, including any non-contractual disputes or claims.
15. General Provisions
15.1 If any provision of these Terms and Conditions is held to be invalid, illegal, or unenforceable, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.
15.2 The failure or delay of the Company to exercise any right or remedy under these Terms and Conditions shall not constitute a waiver of that or any other right or remedy.
15.3 The Customer may not assign or transfer any of their rights or obligations under the Contract without the prior written consent of the Company. The Company may assign or subcontract its rights and obligations where necessary to deliver the Services, provided that this does not materially adversely affect the Customer.
15.4 These Terms and Conditions, together with any quotation, booking confirmation, or other documents referred to herein, constitute the entire agreement between the Customer and the Company in relation to the Services and supersede any prior understandings or agreements.
By proceeding with a booking or using the Services of Storage Canary Wharf, the Customer confirms that they have read, understood, and agree to be bound by these Terms and Conditions.
